FAQ

Evodent dental models and simulators help dentists and dental students in patient education and in training. Our models are used by top dentists and dental collages across India. Our models are known for the quality, anatomy, precision and detail.

Explore our FAQs below.

  1. What is Evodent?

    Evodent is a dental education brand that creates realistic dental models for students, clinics, and educators to practice and demonstrate dental procedures safely.

  2. What does Evodent specialize in?

    Evodent focuses on dental models, typodonts, and phantom heads that help dentists in demonstration and dental students to practice and learn.

  3. Who are Evodent products made for?

    Evodent models are made for dentists, dental students, colleges and training centers who use models for patient education and skill practice.

  4. Why are dental models important in dentistry?

    Dental models let dentists demonstrate the procedures and treatment to patient and help dental students to learn procedures safely before working on real patients.

  5. What makes Evodent different from other brands?

    Evodent stands out for providing high quality, anatomically accurate and durable dental models to dentists and dental professionals.

  6. Where are Evodent products available?

    All Evodent products are available on evodentmodels.com and on Jaypee Dent – jaypeedent.com.

  7. Do dental colleges use Evodent models?

    Yes, many dental collages Evodent models for pre-clinical and simulation training because of their durability and realistic design.

  8. Are Evodent dental models suitable for dental students?

    Yes! Evodent models are perfect for dental students who want to get hands on experience in restorative, endodontic or orthodontic practice.

  9. Can I use Evodent models for teaching?

    Absolutely! You can use Evodent models for traching. Many educators use Evodent’s dental models in classrooms and labs to demonstrate clinical techniques to dental students.

  10. Can Evodent models be used for exams and assessments?

    Yes! Evodent models are an excellent choice for exams and assessments. They are ideal for pre-clinical exams, skill assessments, and hands on training programs.

  1. How long does it take to deliver my order?

    Orders placed before 12pm on a working day will be dispatched on the same day. It may take anywhere from 1-14 business days to delivery the product based on your location.

  2. What courier partners do you use?

    We work with reliable and trusted courier partners such as Blue Dart, Delhivery, DTDC, Indian Post and other regional carriers to ship the products.

  3. Where do you ship from?

    All orders are shipped directly from our warehouse in Calicut, India. We carefully packed to protect each dental model in transit.

  4. Do you ship across India?

    Yes, we deliver to every state and city across India through trusted courier partners.

  5. Do you ship the product outside India?

    Yes, we do ship products outside India. Please fill this form or message this at +91 9288010199 or email us at hello@jaypeedent.com

  6. How can I track my order?

    Once your order is dispatched, you’ll receive an email or WhatsApp message with tracking details.

  7. How much is the shipping charge?

    Shipping costs depend on weight and location. The exact rate will be displayed at checkout before you confirm your order.

  8. Do you offer free shipping?

    Free shipping is available on orders above ₹2500.

  9. What should I do if my package arrives damaged?

    If your package looks damaged record an unboxing video before opening it. Then take clear photos of the damaged box or product and contact us right away. Our team will review the video and guide you through a quick replacement or return process.

  10. Do you allow returns if I change my mind?

    If the product is defective or damaged, we cover the return cost. For returns due to personal preference, return shipping is at the customer’s expense.

  11. Who pays for return shipping?

    If the product is defective or damaged, we cover the return cost. For returns due to personal preference, return shipping is at the customer’s expense.

  12. How do I request a return?

    You can initiate a return by contacting our support team on WhatsApp. We’ll respond with simple step-by-step instructions.

  13. What if I receive the wrong product?

    If that happens we’ll replace it immediately at no extra cost. Just share a photo of the item you received.

  14. Do you deliver to hostels or college addresses?

    Yes, as long as the courier can reach your college or hostel reception, we can deliver there safely.

  1. What payment methods do you accept?

    You can pay using major debit and credit cards, UPI, net banking, wallets, paypal and EMI at checkout.

  2. Can I pay for my order using UPI?

    Yes! You can pay securely using UPI on Evodent.

  3. Do you offer Cash on Delivery (COD)?

    Yes, we offer partial COD on selected orders. You can pay a small advance online and the rest in cash when your order arrives.

  4. Why do you ask for a partial payment for COD orders?

    Partial payment helps us confirm serious orders and reduce returns. It also ensures faster processing and reserved stock for you.

  5. Do you store my card details?

    No, your payment information isn’t stored by Evodent. It’s handled directly by trusted payment processors for maximum safety.

  6. Will I get GST Invoice?

    Yes, every order comes with a detailed tax invoice that includes GST and product information.

  7. Can I get a GST credit on my purchase?

    Yes, if you’re a registered business or institution with a valid GST number, it will appear on your tax invoice.

  8. Are there any transaction fees?

    Yes, online payment gateways charge a small transaction fee, which is added at checkout. It covers secure processing and banking costs.

  9. Can I pay in installments or EMI?

    Yes you can pay with EMI on evodentmodels.com.

  10. Do you support PayPal or international gateways?

    Yes, we do support PayPal and other international payment gateways.

  11. What happens if my payment fails?

    If your payment doesn’t go through, try again after a few minutes or use another method. If the amount was deducted, it will be automatically be refunded to the original payment method within 7 days.

  12. What’s the refund process if I cancel my order?

    If your order is canceled before dispatch or approved for return, the refund is issued to the same payment method within 5–7 business days.

  13. Do you refund the transaction fee?

    Transaction fees are charged by payment providers and are non-refundable once a payment is processed.

  1. How can I contact Evodent’s support team?

    You can reach our support team through WhatsApp on +91 9288010199 or the contact form on our website. We usually reply within a few working hours.

  2. What are your support hours?

    We’re available Monday to Saturday, 9:30 AM to 5:30 PM (IST). We are closed on public holidays. Messages received outside these hours are answered first thing the next day.

  3. Can I talk to a real person if I have an issue?

    Yes, you can talk with a real person if you have an issue. Our support team consists of real people who understand dental education and will help you personally.

  4. What should I do if I receive an incomplete order?

    Please record an unboxing video and contact support right away. We’ll review it and send the missing item immediately.