This Privacy Policy explains how Evodent collects, uses, stores and shares your personal information when you visit evodentmodels.com or place an order with us. Please read this policy carefully. By using the Site or placing an order, you confirm that you have read and understood this Privacy Policy.
1. Who We Are
Evodent is a dental simulation and training model brand owned and operated by Jaypee Dent (Jaypee General Agencies), registered in India.
Brand: Evodent | Dental Models & Simulators
Operated by: Jaypee General Agencies
Address: First Floor, Aditi Arcade, West Hill, Kannur Road, Calicut – 673005, Kerala, India
GSTIN: 32AANFJ5783G1Z3
Privacy contact: hello@evodentmodels.com
We are the data controller for the personal information collected through this Site.
2. Our Core Commitment
We do not sell, rent or trade your personal data. Ever.
Your information is used only to process your order, deliver your product, and support you when needed. We do not sell personal data to advertisers, data brokers or any third party for commercial gain.
3. What Information We Collect
3.1 Information You Provide Directly
When you place an order, create an account, or contact us, we collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details (products purchased, payment method, delivery preferences)
- Any messages or queries sent to us via contact forms, email or WhatsApp
3.2 Information Collected Automatically
When you browse the Site, we automatically collect certain technical data:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and referring URL
- Products viewed or added to cart
This data is collected through cookies and standard server logs. It helps us understand how the Site is used and improve the experience for all visitors.
3.3 Payment Information
Evodent does not store your card details. All payment transactions are processed securely by our third-party payment gateway providers. Only the minimum billing information necessary to complete the transaction is shared with them.
4. How We Use Your Information
We use the information we collect for the following purposes:
- Order processing: To confirm, prepare, dispatch and deliver your order
- Customer support: To respond to queries, handle return or refund requests, and resolve complaints
- Order communications: To send you order confirmations, tracking updates and delivery notifications via email, SMS or WhatsApp
- Fraud prevention: To detect and prevent fraudulent transactions or misuse of the Site
- Legal and tax compliance: To meet obligations under Indian tax law, including GST record-keeping
- Site improvement: To understand how visitors use the Site and improve product listings, navigation and performance
- Marketing (where consented): To send promotional updates or product announcements if you have opted in or consented by placing an order
By placing an order or contacting us, you consent to receive order-related and support communications via email, SMS or WhatsApp. You may opt out of marketing messages at any time by contacting us at hello@evodentmodels.com.
5. Cookies
We use cookies on the Site. Cookies are small text files stored on your device that help the Site function correctly and remember your preferences.
We use cookies to:
- Keep items in your cart between sessions
- Remember your login status if you have an account
- Understand how visitors navigate the Site (analytics)
- Personalise your browsing experience
You can control or disable cookies through your browser settings. Disabling cookies may affect certain Site features such as the cart and checkout.
6. Who Has Access to Your Data
Within Evodent, access to personal data is restricted to authorised administrators and customer support staff who need it to process orders, handle support requests, and manage refunds. We do not provide access to personal data beyond what is necessary for these purposes.
7. Who We Share Your Data With
We share personal data only with trusted third parties who are essential to operating our business. These include:
- Courier and shipping partners: Your name, address and phone number are shared with the courier to deliver your order
- Payment processors: Billing information is shared with our payment gateway to process transactions securely
- Analytics providers: Anonymous or aggregated browsing data is used to understand Site performance (e.g. Google Analytics)
- Advertising platforms: We may use anonymised or hashed data (such as email addresses) for retargeting and advertising insights through platforms such as Meta and Google. This does not involve selling your personal data.
- Spam detection: Contact form submissions and comments may be checked through automated spam detection services
All third parties we work with are required to handle your data securely and only for the purpose for which it was shared. We do not permit third parties to use your data for their own marketing purposes.
Some data may be processed outside India by these third-party providers. Where this occurs, we take reasonable steps to ensure your data is handled to an adequate standard of protection.
8. Data Retention
We retain personal data only for as long as necessary for the purpose it was collected, or as required by law:
- Order and billing records: Retained for 7–10 years as required by Indian tax and accounting law (GST compliance)
- Customer account data: Retained for as long as the account is active; deleted upon verified request
- Contact form and support enquiries: Retained until the matter is resolved, then deleted
- Browsing and analytics data: Typically retained for 12–26 months depending on the tool used
9. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:
- SSL encryption on all pages and transactions
- Restricted internal access to personal data
- Regular software updates and security monitoring
- Secure payment processing through third-party gateways (we do not store card details)
While we take all reasonable steps to protect your data, no method of online transmission or storage is completely secure. Evodent is not liable for breaches that occur beyond our reasonable control.
10. Your Rights
You have the following rights regarding your personal data held by Evodent:
- Access: You may request a copy of the personal data we hold about you
- Correction: You may request that inaccurate or incomplete data be updated
- Deletion: You may request that your personal data be deleted, subject to any legal retention obligations (such as tax records)
- Opt-out of marketing: You may opt out of receiving promotional communications at any time
- Withdrawal of consent: Where processing is based on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at hello@evodentmodels.com We will respond within a reasonable timeframe. We may ask you to verify your identity before acting on any request.
11. Children’s Privacy
The Evodent Site is intended for use by adults, dental professionals, institutions and students in a professional or academic context. We do not knowingly collect personal data from children under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
12. Third-Party Links
The Site may contain links to third-party websites such as payment portals, courier tracking pages or external resources. These sites have their own privacy policies and we are not responsible for their content or data practices. We recommend reviewing the privacy policy of any external site you visit.
13. Governing Law
This Privacy Policy is governed by the laws of India, including applicable provisions of the Information Technology Act, 2000 and its amendments. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Calicut (Kozhikode), Kerala, India.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we use. When we do, the revised date at the top of this page will be updated. Continued use of the Site after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.
15. Contact
For any privacy-related questions, data access requests, or concerns, please contact us:
Jaypee General Agencies (Evodent)
First Floor, Aditi Arcade, West Hill, Kannur Road
Calicut – 673005, Kerala, India
Email: hello@jaypeedent.com
Website: evodentmodels.com/contact