Order Processing

Orders are processed within 24 hours after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Responsibility for the shipment transfers to the courier once dispatched. Evodent is not liable for delays, customs clearance issues, lost tracking updates, address errors or courier-related damages.
For bulk, universities and institutions, deliveries may experience additional verification or processing time.

Domestic Shipping (India)

We deliver across India through trusted courier partners.
Standard delivery time: usually 2-10 working days, depending on your location and courier service availability.

All shipments include a commercial invoice, HS codes, export documentation, and secure packing.
We ship to select countries. Delivery timelines typically range from 5-21 working days, depending on the destination and customs clearance.
Most international orders are shipped on a DDP (Delivered Duty Paid) basis, depending on the destination and order value. When applicable, import duties and taxes are included in your shipping cost.
In certain destinations or circumstances, an order may be shipped on a DAP basis. In such cases, customs duties, import taxes, clearance charges, brokerage fees or other destination charges may be collected directly from the recipient. These charges are the customer’s responsibility and will not be paid or reimbursed by Evodent.
Customs duties, import taxes, and clearance fees (if applicable) are the responsibility of the customer unless explicitly stated otherwise on the invoice.
Evodent is not responsible for delays caused by customs checks or policy changes.

Every order is packed using multi-layer cushioning to prevent transit damage.
While all orders are securely packed with multi-layer protection, Evodent is not responsible for courier-related mishandling or damage in transit.

Shipping costs are calculated at checkout based on product weight, delivery location, and courier service.

Once dispatched, you will receive an email or WhatsApp update with tracking details.
You can also track your order on evodentmodels.com/track-order.
Tracking updates may take 12–24 hours to appear on courier websites.
Tracking can be monitored directly via the courier partner’s website.

Customers must provide accurate and complete delivery details (address, phone number, email).
Please ensure your delivery details are accurate. If a shipment is undeliverable due to incorrect information or refusal, the courier may charge a re-delivery fee.
COD orders refused at delivery may lead to restriction of COD service for future orders.

Delivery timelines are estimates and may vary due to customs clearance, courier processing times, weather conditions, or local disruptions.